Service Team Hours & Contact Info

Sapphire Support Team

Email: support@xypnsapphire.com

Phone: (406) 602-2662, Option 2

Schedule a Call: https://xypnsapphire.zoom.us/zbook/d/fpbc4dsl/sapphire-support-call

The Sapphire Support Team is available Monday through Friday 9 AM - 5PM EST, excluding market closures and holidays. See our upcoming Office Closures here. If your request is received within normal business hours, you can expect to receive a response within one business day.

Model Assignment & Trade requests must be submitted, in good order, no later than 12:00 PM EST to guarantee same day processing. Requests received after 12:00 PM EST will be completed on a best efforts basis.

Schwab Advisor Services

XYPN Sapphire is assigned to Advisor Services Group 7. This is a separate service team from the rest of XYPN. Please use the number below to connect with ASG 7.

Phone: 855-943-6157

Website: http://www.schwabinstitutional.com/